1-

Support for ReTimer, the re-timing plugin.

2-

Support for 3D Layer, the 3D 'brick' plugin.

3-

Support for Gradient!, the gradient creator.

4-

Support for Aurora Sky, the sky generator.

5-

Question about license/serial for Aurora.

6-

Support for version 1.0 of ReSizer.

7-

Support for version 2.0 of Primatte.

Q

You used to sell ReTimer, an SD/HD retiming solution. What happened to that product?

A

We stopped carrying ReTimer SD/HD in January 2005. Unlike our other products, we were not the developers of ReTimer. We were simply resellers.

ReTimer can be purchased from REALVIZ, the software company behind Stitcher and ImageModeler. Please visit their website at www.realviz.com.

Q

You used to sell 3D Layer, which creates a 3D textured 'brick'. I need to reinstall.

A

We stopped carrying 3D Layer in July 2007. Our technology partner for that product is Conoa Software. That company is still supporting and carrying 3D Layer. For the most current installers or development information, please visit their website at www.conoa.com. If you have technical questions, we ae happy to help you. Just contact us through this Request Form.

Q

You used to sell Gradient!, a plugin that creates six color gradients. I need to reinstall.

A

In April 2006, we combined Gradient! into a larger plugin set called the Anarchy Toolbox. If you need the latest installer for Gradient!, please let us know through this Request Form.

Q

You used to sell Aurora Sky, which creates photo-realistic skies and clouds. I need to reinstall.

A

We stopped carrying Aurora Sky in September 2007. The development company for that product is Digital Element. For information about its development for After Effects CS3 or Final Cut Pro support, please visit their website at www.digi-element.com. If you have technical questions or need installers for Aurora, we are happy to help you. Just contact us through this Request Form.

Q

When I try to reinstall Aurora Sky , I am asked for a 'license number'. How do I get that? I already have the serial number.

A

Aurora requires a dual activation. Please email us using this Request Form to retrieve your 'license number'. We will get that information to you within 24 hours.

Q

I purchased ReSizer 1.0 a few years ago. I need to run the plugin on my new Intel Mac. How can I do this?

A

In April 2006, we released version 2.0 of ReSizer. If you need technical support for ReSizer 1.0, there is a limit to what we can provide. We can certainly talk with you about any tech issues that you are experiencing. Pre-comping in After Effects, for instance, is always a good fix for crashes.

Because Adobe and Apple host applications have changed so drastically since ReSizer 1.0, we will not be able to fix all technical issues. You may need to pay for a version 2.0 upgrade, which is $99 USD. In order to run natively on Intel Macs, Final Cut Studio 2.0, or After Effects CS3 Mac, you will definitely need to purchase the paid upgrade. Please contact us with any questions via this Request Form.

Q

I purchased ReSizer 1.0 a few years ago. I need to run the plugin on my new Intel Mac. How can I do this?

A

In July 2007, we released version 3.0 of Primatte. Because of changes in Adobe and Apple's code, we are unable to support Photoshop CS3 on Macintosh for version 2.0 of Primatte. However, Primatte 3.0 does support all current and future versions of Photoshop.

To run Primatte natively on Intel Mac or in Photoshop CS3, you will need to purchase the Primatte 3.0 upgrade, which is $149 USD. You can make that purchase from our online store.

To get Primatte 2.0 support material, we have a support page. If you have any technical questions or need a resend of your serial number or a product installer, we're still here to help. Just contact us via this Request Form.