1-

How is my product sent to me? How quickly?

2-

Can I get a CD instead of an email?

3-

If I order a CD, can I still receive an email?

4-

What are shipping charges in the United States?

5-

What are shipping charges outside the US?

6-

Can I use my own FedEx or UPS account?

Q

How is my product sent? How quickly will it arrive?

A

Once you place an order, you will receive three emails. The first two emails confirm your purchase.

A third email with product information arrives within 24 hours (and usually within that business day) of your order. This email will contain links to our FTP site for downloading the product installers and PDF manuals. It will also contain your serial numbers to unlock the installers.

If you need your product sooner, please send an email to sales@digitalanarchy.com between 9:00 am–5:00 pm Pacific time. We'll speed up the product email.

Q

Can I get a CD instead of an email?

A

Absolutely. Just choose the shipping charge when you buy your product. Remember, CD's are optional! There is no printed manual, and all of the material on the CD can be downloaded or streamed off of our site.

Q

If I order a CD, can I still receive the email?

A

Yes. If you order a CD, we will still send you the product email. Even if you don't download the product, it's good to keep the email for your records.

Q

How much does it cost to ship a CD in the United States?

A

All packages shipped in the United States are $15.00. These packages are sent via United Sates Post Office (USPS) Priority Mail. USPS typically delivers in 2–3 business days. This service does not provide a tracking number and does not guarantee the delivery time. Remember, CD's are optional.

If you want to make other arrangements, please contact sales@digitalanarchy.com when you purchase. Packages will generally be mailed at 1:00 pm and 5:00 pm each business day.

Q

How much does it cost to ship a CD outside of the United States?

A

All packages shipped internationally are $50.00. These packages are sent via FedEx Service. This service has a guaranteed time of delivery. It also gives us a tracking number, which means we (and you) can see where your package is.

If you would like to make other shipping arrangements, please contact us at sales@digitalanarchy.com. FedEx packages are generally mailed out before 4:00pm each day.

Q

Can I use my own FedEx, DHL, or UPS account?

A

If you are in the United States, then we can mail a package using your FedEx or UPS account. When you order, please do NOT pay our shipping charge! Contact us instead at sales@digitalanarchy.com. We will need your account number and delivery preference (Next Day, Second Business Day, etc).

If you are outside of the United States, then we cannot use your FedEx or UPS account. These services do not allow a non-US package to be send via a third party account. We CAN use your DHL account.